PRIVACY POLICY
It is the Company’s policy to respect your privacy regarding any information we may collect while operating our Website. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information.
By registering for, accessing, using, and/or downloading any service, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
Collection, Use and Disclosure of Personal Information
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.We will collect, use and disclose personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as may be required by law for any other purpose.Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.We will make readily available to customers information about our policies and practices relating to the management of personal information.We will only retain personal information for as long as necessary for the fulfilment of those purposes.The Company may use or disclose your personal information to:administer and operate this Website;personalize and improve your experience on this Website;enable your access to and use of the Website and any of its services;publish information about you on the Website;send you relevant marketing communicationsWe will make readily available to customers information about our policies and practices relating to the management of personal information.We will only retain personal information for as long as necessary for the fulfilment of those purposes.Notwithstanding anything elsewhere set out in these Terms or in the Privacy Policy, it is clarified that any use or disclosure of personal information submitted on the Website shall not be in any manner contrary to applicable laws, as may be amended from time to time.
This Website may contain links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices or the content of those linked websites.
In the event the Company goes through any kind of business transition, including without limitation a merger, acquisition by another company, or sale of all or a portion of its assets, personal information collected on this Website may be among the assets transferred.
The Company will make best efforts to take all such reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse or modification of your personal information.
The Company will store all the personal information you provide on its secure servers in India or secure servers of its third-party affiliates.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The Company reserves its right to amend or modify in any manner as it deems fit the Privacy Policy from time to time, at its sole and absolute discretion.
We are committed to respecting your online privacy and we recognize your need for appropriate protection and management of any information you share with us through the Website. This privacy policy (“Policy”) explains how we collect, use, share and process information in relation to the services provided on the Website.This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Policy does not require any physical, electronic or digital signature. This Policy shall be deemed to be incorporated into the terms of service of the Website (“Terms of Service”) and shall be read in addition to the Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the interpretation placed by us shall be final and binding on you.By accepting this Policy, you understand and agree to the collection, use, sharing and processing of personal information as described herein. If you provide us with personal information about someone else, you confirm thatSuch information is accurate and up-to-dateSuch person is aware that you have provided their informationThey consent to both the disclosure and the use/processing of their information in accordance with this Policy. This Policy applies to all the current and former visitors, users and others who access the Website.This Policy describes the types of information we collect, why and how we use the information, with whom we share it, and the choices you can make about our use of the information. This Policy also describes the measures we take to protect the security of the information and how you can contact us about our privacy practices.By accessing or using the Website or giving us your information or otherwise clicking to accept this Policy, if and when prompted on the Website, you expressly consent to our use and disclosure of your Personal Information (as defined below) including SPDI (as defined below) in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use/access the Website.In case you wish to avail any or all of the services provided by us on the Website, you are required to register on the Website and thereafter access the Website using the login credentials provided by you at the time of registration (“Login Credentials”) or use the Website as set out in the Terms of Service. You hereby explicitly agree that your use of the Login Credentials and the Website shall be governed by the Terms of Service read with the terms of this Policy.
Personal Information is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.Personal Information: Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, physical temporary and personal address, telephone number, date of birth, age, gender, e-mail address, or any other contact information. Further, Sensitive Personal Data or Information (“SPDI”) of a person includes Personal Information about that person relating to: passwords, financial information (bank accounts, credit and debit cards or other payment instruments), physical information. We limit the collection of Personal Information to that what is necessary for its intended purpose.Non-Personal Information: Non-personal information means information that does not specifically identify an individual, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. We may gather any non-personal information regarding how many people visit the Website, the pages they visit, their IP address, browser types and versions used while visiting the Website (hereinafter referred to as “Non-Personal Information”). We may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by us.Usage Information: Usage Information includes without limitation all data and information collected automatically through the Website (or through the third party analytics service providers), by use and access of the Website in the nature of system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the Website including without limitation Non-Personal Information, cookies, Website traffic, time spent on the Website, number of visits to the Website and other similar information and behavior indicating the mode and manner of use of the Website (hereinafter referred to as the “Usage Information”).Personal Information, SPDI, Non-Personal Information and Usage Information hereinafter shall be referred to as “Information”.
We may collect Information from you when youRegister on the WebsiteUpdate or change personal details in your accountUse the Website for any of the services being offered thereon (including, when you report a problem with the Website and/or the services)Voluntarily participate in campaigns conducted by us on the Website or respond to questionnaires published by us on the Website (if any)Voluntarily complete a customer survey or provide feedback in relation to the products and services provided on the Website or leave comments on the Website; andWhen you carry out transactions on the Website.You hereby acknowledge and agree that all Information is provided by you to us is voluntarily and the Information provided by you is not subject to any undue influence.We may use cookies to monitor the Website usage including, without limitation, to provide useful features to simplify your experience when you return to the Website, like remembering your login id, your cart details and to deliver relevant content based on your preferences, usage patterns and location.You are also required to provide your billing address as well as credit/debit card details which may be aligned with third party payment wallets. We will use this Information only for processing orders, billing and delivery purposes. For your convenience, we or an authorized payment gateway saves the billing information and remembers certain details of the payment choices made by you in the event you would like to carry out any other transaction and/or place an order on the Website again.We may also collect Non-Personal Information based on your browsing activity and in relation to your use or access to the Website like your Internet Protocol address, your Operating System, your prior search results etc., which may or may not be publicly accessible.You may use the Website without providing us any Information about yourself. However, you may not be able to access certain services of the Websites in case you choose to do so.
We use the Information you provide toManage your account (including, maintenance of informal records of payments and other transactions that take place within a group)Fulfill your requests for the products and services offered on the Website, i.e., to process and deliver your orders placed on the Website (including to manage payments, fees and charges and collect and recovery money owed to us)Respond to your inquiries about its offerings and the transactions carried out on the WebsiteProvide you with information about products and services available on the Website and offer you other products and services that we believe may be of interest to youResolve any glitches on the Website including addressing any technical problems;Improve the services and content on the Website and your experience of navigating through the Website and carrying out transactions on the WebsiteManage our relationship with you.We may use the Information to monitor your use of the services and may review and analyse the Information provided by you to provide you with customized service.We may use your Non-Personal Information or Usage Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends. Subject to and in accordance with applicable laws, we have the right to use your Information for the purpose of conducting promotional/marketing related activities on the Website, including but not limited to, using your Personal Information for making posters/banners to promote our services.When you send an email message or otherwise contact us through the Website, we may use the Information provided by you to respond to your communication by way of Short Message Service (SMS), email or any other communication channels that we may deem fit. We may also archive such Information and/or use it for future communications with you to inform you regarding updates, newsletters, offers, new services and promotions.
We maintain your Information in electronic form on our devices and on the equipment of our employees. The Information is made accessible to employees, agents or partners and third-parties only on a need-to-know basis.We do not rent, sell, or share Information with other people or with other non-affiliated entities, except with your consent or to provide services you have requested for or under the following circumstances:We may share Information with our partners, and affiliates to contact you via email, phone, or otherwise for the provision of services being availed by you on the Website.In order to process your transactions, we may direct you to a payment gateway service provider of our own choice, which may have access to the Information provided by you while making such payment.We may engage third party vendors and/or contractors to perform certain support services, who may have limited access to Information.We may share Information with government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency’s request.
Questions about this Policy should be sent to us at ankkit@sakazaworld.com
A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Given that we are dealing with food products, our company follows a strict no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product related redressals please contact customer service at ankkit@sakazaworld.com within 72 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and please be advised to provide your receipt number for speedy damaged product redressal.